Mater Misericordiae Hospital, a leading health care provider in East and Central Africa has excellent career opportunity. Mater Misericordiae Hospital offers exceptional, compassionate and christ-centred health care services to our clients through an innovative, engaged and competent workforce. The successful candidate will fill in the below position(s).

Registration & Admission Officer

Main Duties

• Proper vetting of a patient/next of kin as per registration and admissions procedures and admission process
• Retrieving and updating through the HMIS patient’s file and registering/admiting the patient within the set service and transaction time limit
• Admiting corporate patients as per respective company guidelines, and liaise with necessary departments to ensure proper admission documentations are filled and communication with respective insurance or company is done within set time limits
• Retrieving, posting charges from other departments and confirming payments received are receipted against the respective services charged
• Booking patients to respective consultant clinics correctly and ensuring that set limits and cancellations are communicated properly
• Notifying NHIF on admissions as per requirements
• Undertaking cashiering functions at various service points as allocated from time to time and ensuring proper shift reconciliations done
• Ensuring all necessary registers are updated for ease of reference and clear handovers undertaken to ensure continuous process flow
• Responding to queries/concerns and offering adequate clarifications to clients
• Receiving, Interviewing and properly guiding the patient/next of kin on the hospital requirements, charges and deposits

Required Qualifications for the Position

• Degree/Diploma in Business Management/CPA 11/Basic Accounting/Public Relations
• Knowledge in Front Office management
• Knowledge of credit management
• Experience in a similar position or equivalent

If you are interested in the above position and you meet the requirements listed, please send your application together with a detailed CV, Copies of Academic Certificates, three [3] referees and include their telephone contacts and email address to hrrecruit@materkenya.com so as to reach us not later than 26^thApril 2024

Only shortlisted candidates will be contacted.

Please note Mater Misericordiae Hospital does not charge any fee at any stage of our recruitment process

Client Experience Officer

Main Duties

• Overseeing the organization of patient queues through the utilization of the queue management system (QMS) to ensure efficient flow and minimize waiting times
• Address all incoming calls received at the enquiries desk promptly and accurately, facilitating necessary transfers as required
• Managing concerns from patients, offering timely resolutions and presenting suitable alternatives within designated timeframes
• Assisting patients with navigating the hospital environment, including wayfinding and accessing amenities and support services
• Gathering feedback from patients regarding their experiences and inform the Client Experience Manager of improvements based on their input to enhance the patient experience
• Offering empathy, actively listening, and reassurance to patients and families facing difficult decisions or challenging circumstances
• Maintaining accurate records of patient interactions, inquiries, and resolutions in compliance with hospital policies and regulations

Required Qualifications for the Position

• Diploma in Public Relations/Front Office Management/Communication/Human Resource
• 1 years’ experience in a similar or related position. Hospital set up added advantage
• Excellent communication and interpersonal skills

If you are interested in the above position and you meet the requirements listed, please send your application together with a detailed CV, Copies of Academic Certificates, and three [3] referees and include their telephone contacts and email address to hrrecruit@materkenya.com so as to reach us not later than 30^thApril 2024.

Only shortlisted candidates will be contacted.

Please note Mater Misericordiae Hospital does not charge any fee at any stage of our recruitment process